Types of Clients and Contracts (RSS-Focused)
RSS has various types of clients, each with unique contract parameters:
1. Corporate Clients
- Examples: Property management companies, construction firms, manufacturing plants, retailers, dispensaries, and corporate offices.
- Why They Matter:
- Provide steady, ongoing work (e.g., lobby guards, overnight patrols).
- Build RSS’s reputation in sectors that need both safety assurance and customer-facing professionalism.
- Contract Types: Monthly or annual agreements for fixed staffing levels.
2. Event Clients
- Examples: Concerts, conventions, sports leagues, festivals, Amazon events, AKA Sorority National Forum.
- Why They Matter:
- Short-term, high-volume contracts that boost revenue quickly.
- Give RSS visibility with large organizations and event producers.
- Can serve as stepping stones to larger government or corporate contracts.
- Contract Types: Per-event agreements that specify dates, number of guards, supervisors, admin staff, and training requirements.
3. Government Clients
- Examples: City and county governments, state agencies, and federal facilities.
- Why They Matter:
- Bring long-term, stable income (multi-year contracts).
- Position RSS as a trusted, compliant, and professional security provider.
- Open doors to bid eligibility for future, higher-value contracts.
- Contract Types: Competitive Requests for Proposals (RFPs), usually requiring licensing, insurance, compliance with state/federal laws, and strong past performance references.
4. Executive Protection (EP) Clients
- Examples: Corporate executives, professional athletes, music/film industry figures, political leaders.
- Why They Matter:
- High-profile assignments elevate RSS’s credibility.
- EP clients often expand into other opportunities (e.g., an executive may also need construction site security for a personal project).
- They showcase RSS’s specialized expertise.
- Contract Types: Short-term (e.g., event/travel protection) or ongoing retainer agreements.
5. Technology & Consulting Contracts
- Examples: CCTV installation, threat assessments, security policy consulting.
- Why They Matter:
- Diversifies RSS’s revenue beyond manpower.
- Positions RSS as not just a security guard company but a comprehensive security solutions firm.
- Contract Types: Project-based or add-on services attached to existing guard contracts.
Not all clients are equal:
- Events = high revenue, high staffing pressure, short-term.
- Government = strict compliance, long-term stability.
- Corporate = steady, predictable contracts that strengthen RSS’s base.
- EP = high prestige, selective clients.
Business Development Associates help RSS enter new markets by building relationships, identifying opportunities, and preparing proposals with leadership.
Clients, Contracts & Responsibilities at RSS
Why Different Contract Types Exist
- Not all clients have the same needs → a festival wants short-term guards, while a government agency needs a 3-year compliance-heavy solution.
- Contract type is determined by:
- Client expectations (Do they want short-term, recurring, or project-based?)
- Industry standards (Gov’t uses RFPs, events use per-event contracts, corporate often prefer annual terms).
- RSS’s ability to deliver (Do we have the staffing and resources to meet their demand consistently?).
Who Determines the Contract Type?
- Clients often set expectations (e.g., Amazon says: “We need 80 guards for 4 days” → event contract).
- RSS management evaluates feasibility and proposes terms that protect RSS (e.g., minimum hours, overtime rates, cancellation policies).
- Negotiation happens in between — business development associates help gather the client’s needs, then senior management frames them in contract language.
Who Drafts the Proposals and Contracts?
- Proposals (the sales pitch)
- Created by: Business Development Associate (draft), reviewed/edited by RSS Senior Management.
- Includes: Scope of work, staffing levels, estimated costs, and value-adds.
- Purpose: Convince the client to choose RSS.
- Contracts (the binding agreement)
- Created by: RSS Senior Management with legal/HR compliance input.
- Reviewed by: Client’s legal team.
- Signed by: RSS CEO or senior executive + client’s authorized representative.
Examples of Contract Type by Client
- Corporate Client: Annual security contract for a property management firm (predictable, renewable).
- Event Client: Per-event contract for a convention with specific start/end dates.
- Government Client: Multi-year RFP contract, requires compliance and reporting.
- EP Client: Retainer contract for ongoing protection or short-term assignment contract.
- Consulting Client: Project-based contract for CCTV install or risk audit.
Trainee Takeaway
A recruiter/business development associate may not sign contracts, but you need to understand:
- What type of client you’re dealing with.
- Why the contract type fits that client.
- Who owns the next step internally (proposal → management, contract → legal/senior exec).
This ensures you communicate confidently with prospects and hand off properly to RSS leadership.
Training Activity
Complete the scenario exercise below.