Learning Objectives
By the end of this lesson, trainees will be able to:
- Apply RSS’s core values and service strengths in real-world outreach scenarios.
- Identify what makes RSS different from competitors.
- Clearly communicate RSS’s value to prospective clients.
1. Why Clients Choose RSS
RSS is not just another security firm. Clients choose RSS because:
- Reliability & Professionalism – Guards arrive on time, in uniform, and trained for the event or site.
- Event-Ready Operations – RSS has experience managing 50+ guards at large-scale conventions, corporate events, and high-traffic venues.
- Tailored Solutions – RSS adjusts coverage (patrol, event, corporate, or executive protection) to fit client-specific needs instead of pushing a one-size-fits-all contract.
- Compliance & Risk Management – RSS ensures labor law compliance, harassment prevention training, and worker classification accuracy. Clients know they’re safe from legal risks.
- Scalable Workforce – RSS can quickly ramp up staff for major events, then scale down efficiently, saving clients money.
2. Framing RSS’s Value During a Pitch
When you’re speaking to a client, position RSS’s strengths in terms of the client’s problem + RSS’s solution.
- If client worries about liability → Emphasize RSS’s compliance and risk management.
- If client worries about staffing reliability → Highlight RSS’s recruiting strength and rapid scaling.
- If client is cost-sensitive → Show how RSS consolidates costs (e.g., lodging, admin support) to remain competitive.
- If client needs specialized coverage → Stress RSS’s ability to match the right guard type (event, corporate, executive protection).
3. How to Differentiate RSS from Competitors
When pitching, make these points clear:
- Not a temp agency – RSS recruits, trains, and manages guards directly.
- Not just event-only – While RSS specializes in large events, it also provides long-term coverage (corporate, construction, executive protection).
- Reputation for professionalism – RSS has successfully staffed high-profile clients (Amazon, AKA Sorority National Forum, GUESS Jeans).
- End-to-end service – From sourcing and onboarding guards to on-site supervision and payroll compliance, RSS covers the full cycle.
4. Case Example: Gaming Convention Proposal
- Client Problem: One of RSS’s Gaming Convention clients needed cost-effective, large-scale coverage without blowing the event budget.
- RSS Solution: Consolidated hotel costs, folded parking reimbursements into lodging, and slightly adjusted hourly rates to remain competitive.
- Result: Proposal positioned RSS as both cost-effective and professional, showing adaptability.
Activity – Pitch Practice
Scenario:
You’re asked to call a corporate client who is considering switching from their current security provider to RSS. They are worried about guard reliability and compliance with labor laws.
Instructions:
Draft 3–4 sentences of what you would say to this client in a pitch call.
Focus on RSS’s unique value as it relates to their concerns.