Admin Skills Assessment

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Section 2: Communication and Professional Writing Quiz

  1. 1. Editing for Professional Tone

    6

    The following email has several tone and professionalism issues.
    Rewrite it to be clearer, more concise, and professional, while maintaining the same intent.

    Original Email:

    Hey, I still haven’t received the timesheets you were supposed to send. We can’t finish payroll until I get them, so can you please hurry?

  2. 2. Professional Email Composition

    8

    Write a short professional email requesting an updated Certificate of Insurance (COI) from a vendor.
    Include:

    1. Signature line that reflects you’re representing Rodgers Security Solutions
    2. A professional greeting and closing
    3. Clear purpose for the request
    4. Deadline or next step

  3. 3. Email Subject Line Judgment

    2

    Which email subject line is most appropriate for a client reminder?

  4. 4. Customer Response Judgment

    4

    When replying to a client complaint, what is the best first sentence to begin your response?

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