Admin Skills Assessment

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Section 4: Phone and Client Interaction Quiz

  1. 1. Call Closure Etiquette

    2

    What is the best way to end a professional phone call?

  2. 2. Outbound Call Script

    6

    Draft a three-sentence phone script to introduce yourself when calling a potential client on behalf of Rodgers Security Solutions.
    Your script should:

    1. Indicate the purpose of your call
    2. Include a professional greeting and your name
    3. Clearly state the company you represent

  3. 3. Handling an Upset Client

    3

    A client calls, frustrated about a billing error. What should you do first?

  4. 4. Demonstrating Professionalism

    4

    Provide one example of how you demonstrate professionalism when answering or transferring calls at work.

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